Shipping & returns

Shipping Charges: Domestic Ground Shipping (Continental USA only) charges will be charged based upon your total order. We ship via USPS in the Continental United States. For orders that require multiple shipments, we reserve the right to ship orders in any number of shipments per order we desire.

International Shipping: For orders outside the Continental United States, you will be billed at the actual cost charged by the United States Post Office (plus $5.00 service charge). We cannot estimate these charges ahead of time since each order varies in weight and size and the charges vary from country to country. To place an international order you must call us at 215-362-2442, the actual cost will be charged once your order is shipped. You may receive a second charge on your credit card for these charges. 

Returns: We will accept returns of unused product for refund if notified within 7 days of receipt of the product. We will accept returns for exchange of unused product within 14 days of receipt of the product. You must notify us in advance of your return by phone call 215-362-2442 or email sales@henningstrains.com . We must receive the product back within 10 days of notification of intent to return. All items MUST be returned in the same condition as sent, this means no tags removed or damage to special packaging such as collectible boxes, with valid receipt.

All refunds will be credited back to the card used to purchase the item or refunded through PayPal if used to purchase the item. We do not refund shipping and it is the buyer's responsibility to pay return shipping.

No returns of light bulbs, books, videos or computer software.